Operations Management

Robenny - School Of Business designed this course to explore contemporary dimensions of competition (cost, quality, time/delivery, flexibility/innovation) and how these priorities should be supported and enhanced by excellence in operations management practice - in policy areas such as facilities, capacity, technology, quality management, performance measurement, and logistics. Concepts will be illustrated and integrated using numerous applications, a variety of case studies and in-class exercises. Readings will be provided.

How You Will Benefit 

• Learn how to develop more effective and coherent plans to develop their organisation's operations as a key contributor to corporate performance.
• Have several frameworks to make better decisions, and many practical examples of what constitutes world-class practice in managing operations.

Who Should Attend 

This course will assist managers desiring a broad understanding of Operations Management with a view to generating advantage for their organisation. It will appeal to managers seeking to accelerate or refresh their learning as they embark on and/or advance their careers in Operations - in both services and manufacturing environments.

What You Will Cover

Operations Management (OM) and Strategy Frameworks Competitive Priorities and Policy Areas

Enduring Cost Competitiveness

• Theory of Constraints: 5-Step Focusing Process Model

Competing on Quality - is the battle over?

• Quality Evolution and Strategies Case: Service Industry in Asia and Global

Operations: Infancy or Maturity?

• Stages of Operations Strategy Development

Competing on Time/Delivery

• Responsiveness using Supply Chain Dynamics and JIT

Competing on Flexibility

• Beyond physical assets!
• Pro-active and Reactive modes

The Human Side of OM Decisions

• Performance Measurement Systems and Design
• Exercise: What to Measure
• Paradoxes, Communication, and Implementation
• Exercise: Tabletop Improvement

Managing Tradeoffs

• All things to all people?
• Exercise: Exchange Curves
• Methods for Multi-dimensional improvement